TERMS & CONDITIONS

TIMBER BROS, LLC

Effective Date: October 17, 2026
Last Updated: October 17, 2026

Welcome to Timber Bros! These Terms & Conditions ("Terms") govern your use of our website, www.timberbros.co, and related online features, including service inquiries, estimate requests, appointment scheduling, and electronic communications.

By accessing or using our website, you agree to comply with these Terms to the extent permitted by applicable law. Certain activities, including approving estimates or opting into text messaging, may require separate authorization.

Please review these Terms carefully. If you have any questions, contact us using the information provided below.

1. About Timber Bros

Timber Bros, LLC ("Timber Bros," "we," "us," or "our") is a professional tree care and land management company serving Mid-Michigan.

Our services include:

Tree removal
Tree trimming and pruning
Stump grinding
Lot clearing
Logging
Excavating
Storm damage and emergency tree services

Information about these services is available on our website. Specific projects are governed by the approved estimate, applicable service agreement, and our separate Service Terms & Conditions.

2. Website Use

Our website is intended to provide information about Timber Bros, showcase our services, and allow customers to contact us or request service.

By using our website, you agree not to:

Use the website for unlawful, fraudulent, or misleading purposes.
Submit false or intentionally inaccurate information.
Attempt to interfere with website functionality or security.
Access restricted systems or information without authorization.
Copy, reproduce, or distribute protected website content without permission, except as permitted by law.

We reserve the right to restrict access to our website when reasonably necessary to protect our business, customers, or website security.

3. Website Information & Accuracy

Timber Bros makes reasonable efforts to provide accurate and up-to-date information on our website.

However, service descriptions, availability, pricing information, project examples, and other content may change without notice.

Information published on our website is provided for general informational purposes and does not constitute a guaranteed quote, professional inspection, or binding service agreement.

We encourage customers to contact us for accurate information about their specific property or project.

4. Service Requests & Estimates

Visitors may submit requests for estimates, appointments, or additional information through our website, online forms, or other communication channels.

Submitting a request does not guarantee service availability, appointment confirmation, or acceptance of a project.

All services are subject to scheduling, property conditions, equipment availability, and an approved scope of work.

Written estimates are valid for 30 calendar days unless otherwise specified.

Tree care and property services are governed by our separate Service Terms & Conditions, available at:

https://www.timberbros.co/service-terms

Customers will have an opportunity to review applicable service terms before authorizing work.

5. SMS & Text Messaging Terms

Timber Bros SMS Messaging Program

Timber Bros, LLC offers a customer text messaging program to provide convenient communication regarding service inquiries, appointments, estimates, ongoing projects, and customer support.

Our messaging services may be facilitated through Jobber, our customer management and business communications platform.

Types of Messages

Customers who provide express written consent may receive text messages related to:

Appointment confirmations and reminders.
Estimates, quotes, and invoices.
Scheduling changes and job updates.
Customer service inquiries and responses.
Service follow-ups and review requests.

Messages are related to a customer's inquiries, requested services, or existing business relationship with Timber Bros, subject to applicable consent requirements.

Consent to Receive Messages

By providing express written authorization through an approved Timber Bros form or agreement, you agree to receive text messages from Timber Bros at the mobile number provided.

Consent to receive SMS messages is optional and is not required as a condition of purchasing services.

Providing a phone number by itself does not automatically constitute consent to receive marketing messages.

Timber Bros will obtain any additional consent required before sending promotional or marketing text messages.

Message Frequency

Message frequency varies.

Messages are sent as needed based on your service requests, appointments, project updates, and communications with Timber Bros.

There is no fixed number of messages sent per day, week, or month.

Message & Data Rates

Message and data rates may apply.

Your mobile carrier may charge for text messages or data usage according to your wireless service plan.

Timber Bros is not responsible for charges imposed by your wireless carrier.

Opting Out — STOP

You may opt out of receiving text messages at any time by replying STOP to any message from Timber Bros.

After opting out, you may receive a final confirmation message.

You will not receive additional messages from the messaging program unless you subsequently provide new consent or otherwise initiate communications for which a response is legally permitted.

Customer Support — HELP

For assistance, reply HELP to any Timber Bros text message.

You may also contact us directly:

Phone: (517) 604-9795
Email: contact@timberbros.co

Message Delivery

Message delivery may be affected by wireless carrier availability, device compatibility, network conditions, or other factors beyond our control.

Wireless carriers are not responsible for delayed or undelivered messages.

SMS Privacy

Timber Bros respects your privacy and protects your messaging information.

We do not sell, rent, or share mobile phone numbers, SMS opt-in information, or text messaging consent with third parties or affiliates for their independent marketing or promotional purposes.

Authorized messaging service providers may process information as necessary to deliver messages on our behalf.

For more information, please review our Privacy Policy:

https://www.timberbros.co/privacy-policy

6. Email & Electronic Communications

When you contact Timber Bros through our website, email, or other electronic communication channels, we may respond electronically.

Electronic communications may include:

Responses to customer inquiries.
Estimates and service information.
Appointment confirmations.
Invoices and payment notifications.
Project updates.
Customer support communications.

Marketing emails, if used, will include applicable unsubscribe options and comply with relevant legal requirements.

Your use of electronic communication channels does not automatically authorize promotional text messages.

7. Payments & Online Transactions

Timber Bros may provide electronic invoices or online payment options through third-party payment processing services.

Payment transactions are subject to the terms and security practices of the applicable payment provider.

Payment obligations for services performed by Timber Bros are governed by the approved estimate and our separate Service Terms & Conditions.

Unless otherwise agreed in writing, final payment for services is due upon completion of the agreed work and presentation of the final invoice.

Timber Bros does not guarantee the uninterrupted availability of third-party payment platforms.

8. Intellectual Property

Unless otherwise stated, the content on our website belongs to Timber Bros, LLC or is used with appropriate permission.

This may include:

Company logos and branding.
Website text and graphics.
Photographs and videos.
Service descriptions.
Promotional materials.
Website design elements.

Content may not be reproduced, republished, distributed, or commercially used without prior written authorization, except as permitted by applicable law.

All third-party trademarks and copyrighted materials remain the property of their respective owners.

9. Photographs, Videos & Customer Content

Timber Bros may display photographs and videos of completed projects, equipment, employees, or other business activities on our website.

When customer property or identifiable customer information is involved, we obtain separate consent when required for public promotional use.

Submitting photos or project information through our website does not automatically give Timber Bros permission to use those materials in advertising.

Customer information and project documentation are handled according to our Privacy Policy and applicable service agreements.

10. Third-Party Websites & Services

Our website may contain links to third-party websites, applications, and services, including:

Jobber
Payment processing providers
Google
Facebook and Instagram
Customer review platforms
Other service-related websites

These third parties operate under their own terms and privacy policies.

Timber Bros is not responsible for the content, availability, or independent practices of third-party websites.

Links are provided for convenience and do not necessarily constitute an endorsement.

11. Privacy & Personal Information

Your privacy is important to us.

We collect and use personal information to respond to inquiries, provide services, communicate with customers, process transactions, and improve our website.

Certain information may also be collected through cookies, analytics services, and advertising technologies, as described in our Privacy Policy.

For details about the personal information we collect, how it is used, and your privacy choices, please visit:

12. Website Availability & Disclaimers

We make reasonable efforts to maintain a functional, secure, and accessible website.

However, website availability may occasionally be affected by maintenance, technical issues, third-party services, or circumstances beyond our reasonable control.

To the extent permitted by applicable law, the website and its informational content are provided on an "as available" basis without guarantees of uninterrupted access or error-free operation.

Information presented on the website is not a substitute for an on-site evaluation by a qualified professional.

Nothing in these Terms limits applicable consumer protection rights or disclaims obligations that cannot lawfully be excluded.

13. Limitation of Liability

To the extent permitted by applicable law, Timber Bros is not responsible for losses caused solely by temporary website interruptions, third-party service outages, or unauthorized misuse of the website by others where Timber Bros has no legal responsibility.

Nothing in these Terms limits or excludes liability for negligence, gross negligence, willful misconduct, statutory violations, or other matters for which liability cannot legally be excluded.

Liability arising from tree care or other contracted property services is governed by the applicable service agreement and law.

14. Changes to These Terms

Timber Bros may update these Terms periodically to reflect changes in website functionality, communication practices, business operations, or legal requirements.

The most recent version will be published on this page with an updated revision date.

Material changes affecting an existing customer's contractual rights or legally required messaging consent will be handled in accordance with applicable law.

Continued website use after updated Terms are posted may be subject to the revised Terms, but posting alone does not replace consent or notice where legally required.

15. Governing Law

These Terms are governed by the laws of the State of Michigan, subject to applicable federal laws and mandatory consumer protections.

Any disputes arising from the use of this website may be addressed through available legal remedies.

Nothing in these Terms prevents a consumer from exercising rights or pursuing remedies provided by applicable law.

16. Contact Information

If you have questions about these Terms & Conditions, our website, or our communication practices, please contact us.

Timber Bros, LLC

3606 Toles Road
Mason, MI 48854

Phone: (517) 604-9795
Email: contact@timberbros.co
Website: https://www.timberbros.co

Service Terms & Conditions:
https://www.timberbros.co/service-terms

Timber Bros, LLC

Rooted in community. Built on trust.