Privacy Policy

TIMBER BROS, LLC

Effective Date: October 17, 2026
Last Updated: October 17, 2026

Timber Bros, LLC ("Timber Bros," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, protect, and share information when you visit our website, request an estimate, schedule services, communicate with us, or receive text messages from Timber Bros.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information when you interact with Timber Bros, including:

Contact Information

Name
Phone number
Email address
Mailing address
Property or service address

Service and Customer Information

Estimate and service requests
Appointment and scheduling information
Property details and service requirements
Estimates, invoices, and payment records
Customer communications and service history
Photographs or other information provided for service-related purposes

Website and Technical Information

IP address
Browser and device information
Website pages visited
Referral sources
Website interactions
Cookies and similar tracking technologies

Payment Information

When you make a payment, billing and transaction information may be processed by our payment service providers. Payment information is handled according to the applicable provider's security and privacy practices.

We collect information through our website contact forms, online booking forms, phone calls, text messages, Jobber customer management tools, social media inquiries, website analytics, and direct customer communications.

2. How We Use Your Information

Timber Bros uses personal information for legitimate business purposes, including:

Responding to questions and service inquiries.
Providing estimates and scheduling appointments.
Delivering tree care, tree removal, land clearing, and related services.
Sending appointment reminders and scheduling updates.
Communicating about active or completed jobs.
Preparing estimates, invoices, and payment notifications.
Providing customer support and addressing service concerns.
Requesting feedback or reviews following completed services.
Maintaining customer records and service history.
Processing payments and maintaining business records.
Analyzing website traffic and improving website performance.
Measuring advertising effectiveness and reaching prospective customers through digital advertising.
Protecting our business, customers, employees, and website.
Complying with applicable laws and legal obligations.

We use personal information only for purposes described in this policy or otherwise disclosed to you.

3. SMS and Text Messaging Privacy

Timber Bros may communicate with customers through SMS and MMS text messages using our business messaging services, including Jobber.

Types of Messages

If you provide express written consent to receive text messages, you may receive:

Appointment confirmations and reminders.
Estimates, quotes, and invoice notifications.
Scheduling changes and job status updates.
Customer service responses and service-related communications.
Follow-up communications and requests for customer reviews.

Message Frequency

Message frequency varies based on your interactions with Timber Bros, scheduled appointments, and requested services. Messages are sent as needed rather than on a fixed schedule.

Consent

We obtain express written authorization before enrolling customers in our business text messaging program.

Providing your phone number alone does not automatically enroll you in promotional text messaging.

Consent to receive text messages is not a condition of purchasing services from Timber Bros.

Message and Data Rates

Message and data rates may apply according to your wireless carrier and mobile service plan.

Opting Out

You may opt out of text messages at any time by replying STOP to a message from Timber Bros.

After opting out, you may receive a final confirmation message. No further messages from that messaging program will be sent unless you subsequently provide new consent or initiate a communication that legally permits a response.

Getting Help

For assistance, reply HELP to a Timber Bros text message, call (517) 604-9795, or email contact@timberbros.co.

Message Delivery

Wireless carriers are not responsible for delayed or undelivered messages.

Mobile Information and SMS Consent Protection

Timber Bros does not sell, rent, or share customers' mobile phone numbers, SMS opt-in information, or text messaging consent with third parties or affiliates for marketing or promotional purposes.

SMS opt-in data and consent are not shared with third parties, affiliates, or lead generators for their independent marketing activities.

We may use authorized service providers to process and deliver text messages on our behalf solely to support communications initiated by Timber Bros and subject to appropriate privacy and confidentiality obligations.

All other data-sharing categories described in this Privacy Policy exclude text messaging originator opt-in data and consent.

4. Promotional Communications

Timber Bros may occasionally offer information about services, seasonal promotions, or special offers through permitted marketing channels.

We do not currently describe promotional SMS as part of our regular service messaging program.

If we introduce promotional text messaging in the future, we will obtain any separate consent required by applicable law and messaging carrier requirements before sending those messages.

Consent to service-related text messages will not automatically constitute consent to receive promotional text messages.

Customers may unsubscribe from marketing communications using the instructions provided in those communications.

5. How We Share Information

Timber Bros does not sell customer contact lists or personal information to data brokers.

We may share limited personal information with trusted service providers when reasonably necessary to operate our business.

These providers may include:

Jobber

We use Jobber for customer relationship management, estimates, scheduling, invoicing, and customer communications.

Payment Processors

Payment service providers may process transactions, verify payments, and help maintain financial records.

Analytics Providers

We use Google Analytics to better understand website traffic, visitor interactions, and website performance.

Advertising Platforms

We may use advertising tools provided by Meta and Google to measure campaign effectiveness, understand website interactions, and deliver relevant advertising. These platforms may collect or receive website interaction data through cookies, pixels, and similar technologies, subject to their respective privacy practices and applicable law.

Subcontractors and Service Partners

When needed to complete requested services, we may share necessary customer or project information with subcontractors and authorized service partners.

Legal and Safety Requirements

We may disclose information when required by law, legal process, or when reasonably necessary to protect the rights, property, or safety of Timber Bros, our customers, or others.

SMS Privacy Exception

Regardless of the categories above, mobile phone numbers collected for SMS messaging, SMS opt-in information, and messaging consent will not be sold or shared with third parties or affiliates for their marketing or promotional purposes.

6. Cookies, Analytics, and Advertising

Our website uses or may use cookies and similar technologies to support website functionality, analyze performance, and measure advertising effectiveness.

These technologies may collect information such as:

Pages visited
Time spent on the website
Device and browser characteristics
Approximate location derived from IP address
Referral sources
Interactions with advertisements or website forms

We use Google Analytics and may use Meta and Google advertising technologies.

You can manage cookies through your browser settings and, where available, through the privacy controls provided by the relevant platforms.

Disabling certain cookies may affect some website features.

For additional information about these services, please review Google's and Meta's privacy policies.

7. Data Storage and Security

Timber Bros takes reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, misuse, or loss.

These measures may include secure business management platforms, access controls, account authentication, and limiting access to information based on legitimate business needs.

We also rely on service providers that maintain their own information security practices.

Although we take reasonable precautions, no website, electronic storage system, or internet transmission can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only as long as reasonably necessary for legitimate business purposes, including:

Providing requested services.
Maintaining customer and project records.
Resolving disputes or customer concerns.
Meeting accounting, tax, and legal obligations.
Maintaining necessary records of messaging consent and opt-out requests.

Retention periods may vary depending on the type of information, the services involved, applicable law, and business requirements.

When information is no longer reasonably necessary, we will take appropriate steps to delete, deidentify, or securely dispose of it, subject to legal and operational requirements.

9. Your Privacy Rights and Choices

You may contact Timber Bros to:

Request information about the personal information we maintain about you.
Request corrections to inaccurate contact or customer information.
Request deletion of personal information, subject to applicable legal and business recordkeeping requirements.
Withdraw consent for optional communications.
Opt out of SMS messaging.
Ask questions about how your information is collected or used.

To submit a privacy request, contact us using the information in Section 14.

We may need to verify your identity before completing certain requests.

We will review and respond to privacy requests in accordance with applicable law.

10. Third-Party Websites and Services

Our website and communications may contain links to third-party websites or services.

These may include payment portals, customer management services, social media platforms, and external review websites.

Timber Bros is not responsible for the independent privacy practices of third-party websites.

We encourage visitors to review the privacy policies of any external services they use.

11. Children's Privacy

Our website and services are intended for a general audience seeking professional property and tree care services.

They are not directed toward children under the age of 13.

We do not knowingly collect personal information directly from children under 13.

If we become aware that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete that information as required by applicable law.

12. Do Not Track and Privacy Controls

Some browsers offer Do Not Track signals or other privacy controls.

The effectiveness and availability of these features may vary depending on the browser, website technologies, and third-party services involved.

You may use browser settings and available platform controls to manage cookies and advertising preferences.

We will honor legally required privacy choices and opt-out mechanisms where applicable.

13. Changes to This Privacy Policy

Timber Bros may update this Privacy Policy to reflect changes in our services, business practices, technology, or legal requirements.

When updates are made, the revised policy will be published on our website with an updated "Last Updated" date.

Material changes affecting messaging consent or other legally protected rights will be handled in accordance with applicable laws and consent requirements.

14. Contact Information

If you have questions about this Privacy Policy, how your information is used, or your privacy rights, please contact:

Timber Bros, LLC

3606 Toles Road
Mason, MI 48854

Phone: (517) 604-9795

Email: contact@timberbros.co
Website: https://www.timberbros.co

Timber Bros, LLC
Rooted in community. Built on trust.